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    Passenger Travel and?Leisure

    Adapt to the connected traveler by preparing your organization to meet new technology requirements and traveler needs.

    In a crisis, people come first

    Passenger travel companies need tools to adapt?and be?resilient. Learn?how SAP can help your employees and customers?get?resources to respond quickly and work toward recovery.

    Year-over-year profit margin growth is tied to best-in-class experiences

    Traveler demands, financial pressure, technology advancements, and global growth are changing the rules. SAP empowers travel companies to stay ahead of the game and provide exceptional experiences by becoming intelligent enterprises.

    See how customers are succeeding with SAP

    SAP Road Map for Passenger Travel and Leisure

    Explore our passenger travel and leisure?road map to learn about current industry solutions, planned innovations, and future direction.

    Current release highlights

    • Travel accelerator upgrade to IATA’s newest industry standard for NDC (v18.2) and ONE Order certification
    • Integration with Gigya technology for customer and consumer profiling in SAP Marketing Cloud
    • Unified predictive analytics and demand-driven material requirement planning
    • Airline industry content in SAP Profitability and Performance Management

    Upcoming innovations

    • Extensibility capabilities for machine learning scenarios in marketing data management
    • New interfaces to Google Analytics to analyze what drives people to a Web site
    • Enhancement of the material requirement planning cockpit to improve capacity planning and supply handling
    • Creation of a cockpit to manage financial plans

    Future plans

    • Implement customer journey management capabilities, such as check-in, boarding, and disruption
    • Develop the holistic marketing automation platform for contextual marketing, leveraging machine learning and AI
    • Support predictive maintenance planning and scheduling with connected assets and a connected workforce
    • Enhance fuel management with the ability to expose risks

    Get the facts

    64 %

    less unplanned downtime where organizations optimize asset performance levels.

    SAP Performance Benchmarking

    76 %

    increase in operating margins with historical and forward-looking views into finances and operations.

    SAP Performance Benchmarking

    Ensure a reliable, personalized air travel experience in a digital world

    Optimize experiences with intelligent technologies

    Integrate and increase transparency of end-to-end processes and operations and leverage real-world awareness to make decisions and solve problems in innovative ways.

    Find passenger travel and leisure software tailored to your needs

    Transition from service provider to traveler partner by gaining the insight and flexibility needed to provide a consistent, personalized experience.


    Become a best-run business by connecting people, business networks, the Internet of Things, and Big Data with our real-time enterprise resource management suite for digital business, deployed in the cloud or on premise.

    SAP Marketing Cloud

    Deliver personalized experiences on every channel by using the SAP Marketing Cloud solution to understand the customer context, such as what customers have done and what they are likely to do in the future.

    What are leading analysts saying about trends in passenger travel and leisure?

    Increasingly, airline companies are looking to solutions, such as SAP S/4HANA Finance, to help simplify the data picture, provide greater accuracy, and deliver real-time insights that can enhance decision-making, according to a?Deloitte?white paper.

    Get the latest news and trends from experts

    Anja Engelhardt
    Go-To-Market Lead, Passenger Travel and Leisure

    Outlast change with intelligent order management

    Learn how airline companies can integrate business processes to gain end-to-end visibility across products, partners, and technology providers with intelligent order management solutions.

    Communities and Events

    SAP for Passenger Travel and Leisure Community

    Stay up to date on the latest innovations, trends, and solutions by joining other passenger travel and leisure stakeholders. Learn and share insights through blogs, discussions, and events – and find out how SAP can help your passenger travel and leisure business run better.

    Manage your passenger travel and leisure business enterprise-wide

    Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

    Human Resources

    Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.


    Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

    Procurement and Networks

    Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.


    Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

    Database and Data Management

    Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

    Application Development and Integration

    Deploy high-velocity, intelligent edge applications using business and technology services.

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